Warranty and Refund Policy:

  1. Motorna warranty is two years based on date of purchase
  2. This Warranty does not cover any defect arising due to misuse of the unit, humidity or liquid ingress, or external or internal breakage, will not be covered nor treated under Warranty.
  3. Customer can request to return and refund in 3 days after delivery, except in respect of opened packaging or missing label was attached on the cover edge, and customer is responsible on return shipping.
  4. Refund and return is not accepted in case the issue was on device readings, like temperature, fuel or battery readings. Since readings work relying on car type not a flaw in the device.
  5. Refund and return is considered only in case of Tracking or History issue.
  6. For all purchases made either by cash or credit card, the amount will be refunded to the bank account within 10 to 15 working days. (if payment was processed on cash, we will contact the customer to send the amount to his bank account)
  7. For warranty, refund or cancellation services, promptly contact Motorna customer service and open a ticket so you get an assistance as soon as possible, through one of these channels in Sunday-Thursday, 8:00am-10:00pm:
    • Customer Service: 920000474
    • Twitter Account: @motornsa_sa
    • Motorna App – Assistance
    • Email Address: support@mototrna.sa

 Thank you for trusting Motorna!

معلومات الشحن :

  1. يتم شحن جهاز موتورنا فقط داخل المملكة العربية السعودية.
  2. مدة الشحن داخل المملكة العربية السعودية: 6-9 أيام عمل (بسبب ارتفاع الطلب )
  3. بمجرد تأكيد الطلب من موقعنا سيتم إرسال إيميل متضمن كامل بيانات الطلب وبمجرد شحن الطلب سيقوم مزود الشحن بالتواصل معك لتأكيد العنوان والتسليم،
  4. يحق للعميل تغير بيانات التوصيل قبل خروج الشحنة للتسليم دون احتساب أي رسوم إضافية.
  5. لا تعتبر الشركة مسؤولة عند حصول تأخير أو عدم وصول الطلبية في حال :
    • Incomplete contact information filled by the customer.
    • Customer did not attend the call during the delivery period.
  6. في حال إرجاع السلعة يتم إرجاع المبلغ للعميل عن طريق الإيداع البنكي وليس نقدا وتستغرق عملية إرجاع المبلغ ١٥-٢١ يوم عمل. يتوفر فريق الدعم الخاص بنا على مدار الساعة، للمساعدة في أي استفسارات وأسئلة من أي نوع والمساعدة.

Dear customers, given the number of delivery requests and the exceptional circumstances, there will be some delay in delivering your orders on time. We will work hard to deliver your orders as soon as possible by increasing our delivery times. We sincerely apologize for any inconvenience caused by the delay

Thank you for trusting Motorna!